We give 0 OR 14 OR 30-day money-back guarantee (if our 14/30-day Money Back Guarantee logo is present on the sales page) from the date and time of purchase (not on renewal charge) without any question being asked. To file a refund request, we need the following details and send them to us at support@marketro.com or generate a ticket here. If you want a refund for more than 1 product then mention the details of all the products.
Subject: Refund <Product Name>
1. Paypal/Stripe email address (through which you made the payment)
2. Paypal / Stripe / Jvzoo / WarriorPlus / ThriveCart Transaction ID.
3. Product Name.
Note: Please make sure you are writing us from your Sign-up email so that we can track your record correctly and deliver prompt service.