We give 0 OR 14 OR 30-day money-back guarantee (if our 14/30-day Money Back Guarantee logo is present on the sales page) from the date and time of purchase (not on renewal charge) without any question being asked. To file a refund request, we need the following details and send them to us at support@marketro.com or generate a ticket here. If you want a refund for more than 1 product then mention the details of both products. 

1. PayPal/Stripe/Jvzoo/Warrior Plus/ ThriveCart email address

2. PayPal/Stripe/Jvzoo/Warrior Plus transaction ID/Receipt Numbe .

3. Product Name

Note: Make sure you are writing us from your Sign-up email so that we can track your record correctly and deliver prompt service.